AI Copilot & AI Agents

Smarter Business Starts Here.
AI That Works for You.

AI isn’t just a buzzword, it’s a business accelerator. Whether you're exploring automation for the first time or ready to build intelligent agents tailored to your workflows, we’re here to help you unlock the full potential of AI in Microsoft Dynamics 365 Business Central.

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What Is Microsoft Doing with AI?

Microsoft is at the forefront of artificial intelligence innovation, embedding AI technologies across its entire product ecosystem. From Azure Machine Learning to Microsoft Cognitive Services, they provide powerful tools that enable developers and businesses to integrate intelligent capabilities into their applications and workflows.

A major strategic investment in OpenAI has allowed Microsoft to bring advanced language models directly into everyday tools like Dynamics 365 Business Central, Excel, Teams, and Power BI. These integrations are designed to simplify tasks, boost productivity, and produce new ways of working.

Whether it's automating data analysis, enhancing communication, or streamlining operations, Microsoft’s AI strategy is focused on making intelligent technology accessible, secure, and impactful for businesses of all sizes.

The Key Principals

Empowerment: AI tools that help individuals and teams build their own solutions.
Security & Privacy: Your data stays yours, always.
Responsible AI: Built with fairness, transparency, and accountability at its core.
Scalability: From small businesses to global enterprises, AI is accessible and adaptable for all.
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Copilot vs. AI Agents

What’s the Difference?

Copilot is your AI-powered assistant, embedded in familiar apps like Outlook, Teams, and Business Central. It helps you draft emails, analyse data, and automate tasks with your input.

AI Agents are autonomous digital workers. They execute multi-step workflows, make decisions, and operate independently. While Copilot supports you, Agents act for you.

Copilot= Interface + Guidance
Agents= Execution + Intelligence
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Copilot Features in Business Central

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Analysis Assist

Ask questions in plain language and get instant insights.

Chat with Copilot

Conversational access to your data, no technical skills required.

Bank Reconciliation

AI-powered matching for faster, more accurate results.

Forecasting & Planning

Predict demand, cash flow, and inventory needs using historical data.

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AI Copilot In Action

Sales Order & Purchase Agents in Business Central

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Sales Order Agent

Reads customer emails, generates quotes, and manages multi-turn conversations to clarify requests.

Purchase Agent

Automates invoice matching, reduces manual errors, and improves accuracy using contextual AI.

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AI Agents In Action

Creative AI Services

We don’t believe in one-size-fits-all.
Our AI services are built around your business needs and goals:

AI Readiness Assessment: Evaluate your current systems, data maturity, and AI adoption level.
Use Case Identification: Pinpoint where AI Agents or Copilot features can deliver the most value.
Agent Design & Development: Build custom AI Agents tailored to your workflows.
Deployment & Training: Ensure smooth implementation and provide training for your team.
Ongoing Optimisation: Continuous support to refine and expand your AI capabilities.

Ready to Work Smarter?

AI isn’t the future, it’s now. Whether you're just starting out or ready to scale, Creative is your partner in building intelligent, secure, and impactful AI solutions to support your business.

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Get In Touch

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