hoosing a Microsoft Dynamics 365 Business Central partner isn’t just about getting live — it’s about what happens next. Prospective customers often ask us how support really works once a system is in place, so we’ve answered the most common questions below to help you understand what it’s like to be supported by Creative Computing Solutions.

Is go-live the end of the project?

Not at all. In fact, go-live is just the beginning.

Once your system is live, the real value starts. Your business evolves, Microsoft releases updates, and new opportunities emerge. Our role is to support, advise, and guide you long after implementation, treating your system as if it were part of our own business.

We measure success by one thing: your satisfaction. If you’re happy, we’re happy.

Are you a certified Microsoft partner?

Yes — we’re proud to be a Microsoft Solutions Partner.

This means our team meets Microsoft’s strict requirements for technical expertise, customer success, and ongoing training. It also means we’re always aligned with Microsoft’s roadmap, best practices, and future direction for Dynamics 365 Business Central.

Will my support be limited by ticket numbers?

No. We don’t believe in restrictive ticketing systems.

With Creative, you get unlimited support tickets. If something isn’t right, you shouldn’t have to worry about whether you’ve “used up” your support allowance. Our focus is on resolving issues quickly and effectively — not counting tickets.

Will I keep seeing the same issues again and again?

We actively work to make sure you don’t.

Our First Time Fix approach means we don’t just treat the symptoms. We take the time to understand the root cause of a problem and resolve it properly, reducing repeat issues and long-term disruption to your business.

It’s about fixing things once — and fixing them well.

Who will I actually speak to when I need support?

You’ll speak directly to our in-house support team — no call centres, no outsourcing.

Our support team has over 125 years of combined experience and one sole purpose: delivering high-quality, compassionate support. Whether you contact us by phone or email, you’ll speak to an expert who understands Business Central and genuinely wants to help.

Will I have someone who understands my business long term?

Yes. Every customer has a Dedicated Account Manager.

Many of our customers stay with Creative for years, so continuity matters. Your account manager works with you to understand your business, your goals, and your challenges. They’ll help you build a clear roadmap so your system continues to support your growth — not hold it back.

How do you keep customers informed?

We believe great support relies on open communication.

That’s why we host:

• In-person customer days
• Exclusive webinars
• One-to-one meetings

We also send monthly newsletters packed with updates on Microsoft, Business Central, and what’s happening at Creative — so you’re never left in the dark.

How do Microsoft updates affect my system?

Dynamics 365 Business Central is constantly evolving, with two major updates every year.

Our Evergreen Service ensures you’re always aware of what’s changing, what’s new, and how updates can benefit your organisation. We’ll guide you through upgrades and make sure they happen when it’s convenient for you, not disruptive to your business.

Why choose Creative for Business Central support?

Because we don’t just support systems, we support people.

From unlimited tickets and expert-led fixes to proactive communication and long-term account management, our goal is simple: to help your Business Central system deliver value for years to come.

Go-live is just the beginning.

Find out more about our support services:
https://www.creative-computing.co.uk/services/support

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